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• About Us
  • Our Board
    • Tenant board members
    • Mosscare Housing Ltd board members
    • Independent board members
    • Annual Report
  • Our Aims and Policies
    • Mossbank Communication Standards
    • Complaints policy and procedure
  • Working For Us

• At your service
  • Report a Repair
    • Repair areas of responsibility
    • Pest Control
  • Pay Your Rent
    • Difficulties paying your rent?
    • How and where to pay your rent
  • Rent Statements
  • Gas Service
    • The importance of a gas service
    • Making sure your appliances are safe
    • What work is undertaken during the service
    • Useful gas do's and don'ts

• Housing Services
  • Applying for a house with Mossbank
  • New Tenants
  • Applying for an internal transfer or exchange
  • Anti-Social Behaviour
    • Racial Harassment
    • Domestic Violence
  • Ending your tenancy
  • Buying Your Home
    • Things to think about
  • How to contact your Community Support Officer
  • Aids and Adaptations
    • Customer Satisfaction
  • Environment
    • Cleaning
    • Clean-up campaigns
    • Garages
    • Gardening
    • Concessionary Gardening
    • Refuse collection
    • Trees

• Improvement Works
  • Improvement Contract Explained
    • Windows and Doors Improvement Specifics
    • Kitchen Improvements Specifics
    • Bathroom Improvement Specifics
    • Improvements - Optional Extras
    • Works Sign-Off Process
    • Decoration
  • Improvement Works - Before and After
  • Timeline for estates and Progress to date
  • Customer Satisfaction to date
    • Windows and Doors programme
    • Improvements by estate
    • Assisted Decorating
    • Communal Door Entry Systems
  • Decent Homes Standard
  • Bogus Callers
  • Energy Efficiency
    • Home Efficiency Tips

• Getting Involved
  • Meet your Resident Involvement Access Officer
  • Meet the Communications Group
  • Setting up residents associations

• Added Value Projects
  • What are Added Value Projects?
  • Meet the Project Officer
  • Employment and Training Projects
    • Training & Employment Charter
    • Trailer Days
    • Success Stories
  • Working with Schools
    • Working with Schools Charter
    • Outwood Primary, Heald Green
    • All Saints’ Primary, Hawk Green
    • The Art of Consultation
  • Positive Partnership Working
    • Age Concern Referrals
    • Resident Profiling
    • Money Skills Training

• News
  • News
    • Latest News
  • Downloadable Publications
    • Tenancy documents
    • Improvement and Environment Documents
    • Downloadable right to buy documents
    • Policy and Procedure Documents

• Contact Us
  • General Enquiries
  • Mossbank Contact List
  • Travel Directions to the Mossbank Office
  • Useful Website Links