Online Rent Statements
Welcome to your online rent statement – you can click the link below to be navigated to the Online Rent Statement Homepage: http://www.mosscare.org.uk/tenantExtranet/

You will need your username and password (sent to you by letter) to view your rent statement. If you have forgotten or lost this, please email us on forgotten@mossbank.org.uk

 

Here’s a reminder of how you can access your rent statement (for future reference):

1.    Go to www.mossbank.org.uk and select Mossbank Homes
2.    Go to the ‘quick links’ on the left hand of the page and click on the ‘Rent

       Statements’ tab
3.    This will take you to a link to your statement.  Click on the link and you

       will then need to enter your Username (Tenancy ID) and Password

4.    Left click the ‘log in’ button
5.    You will then be presented with your details (Name / Address / Tenancy Ref / Balance) 

6.    Scroll down the page in order to view your Statement
7.    To exit, left click the left hand tab ‘logoff’

FAQ's

Question  

How soon will my payment show?

Answer

It will show within 3 working days. 

Question

Will I still get a printed rent statement?

Answer

Yes.

Question

Can I change my password?

Answer

No.  

Question

Why do I need an email address?

Answer

This is optional, but you need one should you forget your password and you want us to email you with this information.  

Question

Can I opt out of the quarterly printed statement?

Answer

Not at the moment. 

Question

How confidential is this sytem and can anyone else access my account?

Answer

It is as confidential as the printed rent statements that you are sent in the post. It is your responsibility to keep usernames & passwords private in the same way you would keep your posted rent statement private. Your account can only be accessed using the usernames & passwords you have been issued with and you should not give them to anyone else.  

Question

What happens if I forget my username and/or password?

Answer

You need to email forgotten@mossbank.org.uk and we re-send the information to you.