Ending your tenancy
How much notice should you give?
If you wish to move out of your home you will need to give Mossbank at least four weeks notice in writing. Alternatively, you can come into the office and complete a standard form with your Community Support Officer. The notice period will begin on the first Monday after the letter is received. If, in exceptional circumstances, you cannot give four weeks’ notice (e.g. you are fleeing domestic violence) you will still need to make contact with Mossbank. Please do not avoid us – we are here to help you.
What should you do in the meantime?
During the 4 week notice period you should also consider the following:
- Give us access to inspect/view the property
- Contact your gas/electric suppliers to arrange meter readings
- Contact the Council Tax Unit to tell them you are moving and they will send you out a form to complete
- You should consider having your mail re-directed. The reason for this is that once you have left the property and handed the keys in you will no longer have access to collect your mail and Mossbank will be unable to pass on any mail to you. You will need to give the Post Office at least 7 days’ notice to use this service and there is a charge. contact your main Post Office for further details or call Royal Mail on: 0845 7740740
- Arrange to have your telephone disconnected at your current address and re-connected at your new address.
- Removal companies are often booked up in advance. Remember to book as soon as you have a firm date for moving
What about the keys?
Unless all keys are returned to Mossbank by 4.30pm on the Monday of the date of termination of your tenancy, additional weekly rent will be charged. Alternatively, the locks may be changed and you will be charged for this. Please ensure that you obtain a receipt when you bring the keys into Mossbank’s office. Tenants are required to leave the property, including the garden, in a clean and tidy condition – please do not leave any rubbish in the property. If there is a burglar alarm in the property please supply Mosscare with the alarm code when you return the keys. If you have a furnished tenancy you must leave Mosscare’s furniture in the property when you leave. Whilst Mossbank understands that people do move on we are sorry to lose good tenants who pay the rent and look after our properties. In order for us to monitor and improve the service we provide, we ask that you complete our short exit survey, available from any of our offices, and return to us in a freepost envelope.
What if you are not the only tenant living in the property?
You should be aware that if you have a joint tenancy and you give notice to quit then this brings the tenancy to an end and, after the four-week notice period, all occupants will be required to leave. If one joint tenant wants to stay in the property they will need to contact their Community Support Officer immediately to explain the circumstances. Mossbank will then have the discretion to grant the remaining occupant a sole tenancy. Please note that Mossbank will not grant a sole tenancy if there has been a breach of tenancy.
Vacant Property Incentive Scheme
Mossbank has in place an incentive scheme, to encourage people who are leaving their property to return their home in a satisfactory condition. This will involve the payment of a £50 incentive to outgoing tenants where they:
- Leave their property clear of rubbish and furniture
- Leave no outstanding repairs for which they are responsible
- Have a clear rent account at termination
- Give 4 weeks’ notice
- Hand the keys back to property on an agreed date
Please note that this payment will only be made when all these conditions are met.
For more information please contact your Community Support Officer on 0161 474 8340 or complete our online contact form.
You can download a copy of this information by clicking on the link below.
