What have our residents achieved?

Our residents have been involved with Mossbank in so many areas.   Some of the keys achievements from the resident involvement include:

·   4 tenant Board members from the Tenant Panel

·   5 resident groups established

·   99.7% of customer profile information collected – this helps us identify the needs and make-up of our residents

·   Creation of focus groups  eg: on investment

·   Tenants choosing products, colours for the investment works

·   Respite care provided to ensure vulnerable households catered for during improvements at the request of tenant groups

·   Adaptation works were included at the request of the Comms Group/Tenant Panel

·   Tenants developed the Mossbank website and content

·   Tenants designed and edited the newsletters

·   Proposing an assisted decoration scheme for the vulnerable

·   Development of an annual Action Plan prioritises work from the residents’ perspective

·   Developing and monitoring our work with the Employment Charter and Working with Schools Charter

·   Selection of the investment contract, consultant and repairs contractor

·   Reviewing policies and procedures

·   Monitoring of key performance indicators and accessing benchmarking data

·   Comms Group report weekly on issues affecting estates

·   Organising a celebration event following the first year of transfer  

These are just some of the ways that Mossbank has enabled residents to be involved in key decision making, scrutinising and information sharing.